Help with my account that got canceled and I didn't ask for it. I just wanted t

Valeria316555 — Wed, 08 Mar 2023 09:25:02 GMT

I had problems canceling my phone that I already paid for 2 years, there was a misunderstanding in the communication between me and the EE employee and then more bills came for me to pay. This is not correct. I tried to solve it over the phone yesterday and people didn't help me solve my problem. apparently they just canceled my account. I really need my number and internet back as soon as possible because I work using my phone. Yesterday I was given the option to cancel the previous account and the one that was going to close today in case I still had to pay. please help me to resolve this urgently. I can't even call EE anymore to talk to you. Thanks and please Help me

Re: Help with my account that got canceled and I didn't ask for it. I just wanted t

Jon_K — Wed, 08 Mar 2023 11:16:07 GMT

Hi @Valeria316555

I'm sorry to hear this.

Do you have another phone you can call us from?

Our Customer Care team will need to look at your account to see what has happened and help to fix this.

Jon

topic Re: Help with my account that got canceled and I didn't ask for it. I just wanted t in Contracts & Billing

Help with my account that got canceled and I didn't ask for it. I just wanted t

Re: Help with my account that got canceled and I didn't ask for it. I just wanted t