topic Re: Re: New debit card in Contracts & Billing

Re: New debit card

BRobinson — Sun, 26 Feb 2023 14:26:45 GMT

Hi there I'm trying to change my card for direct debit on my phone contract. When I go onto the page for direct debit, it doesn't allow me to press the option to delete the card that it already connected. I haven't changed my card since I got my original contract about 7 years ago so unsure how I am supposed to put in my new card details as the old card is now oobsolete. Any help would be much appreciated.

Re: Re: New debit card

James_B — Sun, 26 Feb 2023 14:29:41 GMT

Hi @BRobinson,

Welcome to the EE Community. 🙂

Are you editing your direct debit details at myaccount.ee.co.uk/app/direct-debit?

James

Re: Re: New debit card

BRobinson — Sun, 26 Feb 2023 14:38:13 GMT

Yeah that's what I'm trying to do but it's now not letting me see my details

Re: Re: New debit card

James_B — Sun, 26 Feb 2023 14:41:12 GMT

Hi @BRobinson,

What happens after you follow the link and log in?

James

Re: Re: New debit card

BRobinson — Sun, 26 Feb 2023 15:15:50 GMT

When I'm on the page it says 'Manage your plan Direct Debits' at the top. There's a button allowing me to change the date in which my payment is taken out (which is in EE blue/green) and then there is a button that says 'Change direct debit' but is in grey instead of the blue/green and won't allow me to press it. That has all my old card details that I'm wanting to change.

Re: Re: New debit card

BRobinson — Sun, 26 Feb 2023 15:23:06 GMT

James!

I've somehow managed to do it! Thank you for your help all the same, have a great day x

Re: Re: New debit card

James_B — Sun, 26 Feb 2023 15:30:40 GMT

Great news @BRobinson

Thanks for letting me know. 🙂

James