topic Help center in Contracts & Billing

Help center

Blairoak — Mon, 06 Mar 2023 19:37:03 GMT

I had someone call who was apparently from EE. He said it was for a discount on my bill and connect me to a Premier ee app. It took more than half an hour to relay my address and postcode because neither of us could understand what the other was saying. Eventually he transferred me to his supervisor allegedly, who began the whole process again. Again there was problems with understanding. Then the request for bank details came. I hesitated wondering why bank details were required to receive an upgraded app. Having told her no, she seemed confused, at which point I cancelled the call.

Re: Help center

Chris_B — Mon, 06 Mar 2023 19:54:26 GMT

@Blairoak that was a scam call. There is no premier EE app for a start and you did the right thing and hung up.
If you gave another order information like passwords/passcodes change them now.

Re: Help center

ch1121 — Tue, 07 Mar 2023 09:06:00 GMT

I would recommend checking with ee from 150 on your ee phone