topic Re: hello, I bought a pair of headphones, and two weeks ago they were stolen along w in Contracts & Billing

hello, I bought a pair of headphones, and two weeks ago they were stolen along w

Bosutar — Fri, 03 Mar 2023 13:16:17 GMT

hello, I bought a pair of headphones, and two weeks ago they were stolen along with the bag, I don't know if I have insurance for them, can you help me

Re: hello, I bought a pair of headphones, and two weeks ago they were stolen along w

Bosutar — Fri, 03 Mar 2023 13:17:06 GMT

Re: hello, I bought a pair of headphones, and two weeks ago they were stolen along w

Schockwave — Fri, 03 Mar 2023 13:36:26 GMT

@Bosutar , unless you are paying for insurance, when you ordered your product, then you would not have insurance, you would have to ring customer service to find out, as they can check your account, there is no account access here.

If you have household insurance, then you can claim there. I would suggest you report it to the police, but not sure they will be able to help either.

Re: hello, I bought a pair of headphones, and two weeks ago they were stolen along w

Chris_B — Fri, 03 Mar 2023 13:56:45 GMT

@Bosutar EE don’t offer insurance on anything purchased from the add to plan store.

Re: hello, I bought a pair of headphones, and two weeks ago they were stolen along w

Leanne_T — Fri, 03 Mar 2023 14:37:28 GMT

Hi @Bosutar

I am very sorry to hear the headphones have been stolen.

As @Chris_B has advised, we don't offer insurance for accessories. It would be worth checking other insurance options as @Schockwave has advised.

Hope you get something sorted.

Leanne 🙂