topic Re: I was debited too early in Contracts & Billing

I was debited too early

Shugar — Fri, 03 Mar 2023 06:39:27 GMT

Hello EE,

My name is Esther , I joined EE last month , 21st of February precisely on a sim only contract.

I was surprised to be debited this morning 3rd of March, instead of 21st of March.

Kindly look into it , because my last payment is expected to run for 1 month that is from 21st of February to 21st of march .

Thank you

XRaySpeX — Fri, 03 Mar 2023 07:20:40 GMT

You always pay your monthly fees a month in advance. Your 1st bill will consist of:

The few days from 21 Feb before your 1st bill was posted in arrears.
The month in advance from when your 1st bill was posted.
The dates in the above are complicated by the the fact that the day when you paid on 3 Mar is your payment date & is about 7 days after your bill was posted. So your 1st bill was probably posted on 24 Feb.

Profile closed — Fri, 03 Mar 2023 09:29:47 GMT

No please , your response isn't helpful.

I joined ee on 21st of February from lyca .

Did sim only contract which means I am only paying for subscription.

Lyca mobile discontinued their service and ee didn't put me back online until 24th of February .

My next payment should be 21st of March.

Not 3rd of march .

Can I have a number to call so I can explain better ? .

Or are you saying that the data monthly subscription I paid on 21st of February expired on 2nd of march (9days) ?

I am not pleased with this service.

I need more clarification.

Thank you

James_B — Fri, 03 Mar 2023 10:51:53 GMT

Hi @Profile closed,

Welcome to the EE Community. 🙂

Our Billing Team will be happy to run through your bill in detail if you get in touch on 150.

Thanks

James

Profile closed — Fri, 03 Mar 2023 10:53:16 GMT

Thank you James .

James_B — Fri, 03 Mar 2023 10:55:41 GMT

No problem @Profile closed 🙂

James

XRaySpeX — Fri, 03 Mar 2023 11:18:16 GMT

I'm just saying you pay 1 month in advance with all mobile firms' contracts.