topic Re: 14.4% price increase can I cancel my contract? in Contracts & Billing

14.4% price increase can I cancel my contract?

Mc992 — Thu, 02 Mar 2023 21:40:17 GMT

According to the citizens advice they say the following

“Your provider has to give you 30 days’ notice if they’re putting up the price of your contract. You have the legal right to cancel the contract within those 30 days without having to pay a fee. Contact the company and say you’re cancelling within the allowed 30 days’ notice of a price increase.”

Any legal people here can let me know if this means I can cancel my sim only contract?

thanks for your help 🙂

Re: 14.4% price increase can I cancel my contract?

chistery — Thu, 02 Mar 2023 22:15:53 GMT

You need to keep reading..

You won’t be able to cancel without a fee if either:

you signed up to the contract before 23 January 2014, or
you were told at the start of the contract that the price would be going up, for example if you signed up for a 18 month contract but the first 3 months were at a discounted rate

It was in your contract that the price goes up annually. It's talked about everywhere every year. Did you read the T&Cs you agreed to that said EE can do this?

Re: 14.4% price increase can I cancel my contract?

Mc992 — Thu, 02 Mar 2023 22:28:57 GMT

That extra information doesn’t mean I can’t cancel. The example is referring to an introductory discount that ends. anyone else who doesn’t work for EE able to shed some light here?

Re: 14.4% price increase can I cancel my contract?

Mustrum — Thu, 02 Mar 2023 22:50:01 GMT

@Mc992 you can get the answer by reading your contract. You don't say if this for a mobile or landline contract or when it was taken out, or indeed if you are now out of contract.

In days gone by the info on you found from Citizens Advice was how things worked, more recent contracts state that they will put prices up annually.

We can't know what you signed up for or when, but can say how things are at the moment.

Re: 14.4% price increase can I cancel my contract?

Gareth43 — Thu, 02 Mar 2023 22:53:12 GMT

Sorry to say but he is right, we was all told from start this could happen and we all signed to accept so only way to get out of Yre contract is to pay it up or wait till minimum term is up.

Re: 14.4% price increase can I cancel my contract?

XRaySpeX — Thu, 02 Mar 2023 23:50:34 GMT

Yes, it does!

@Mc992 wrote:

The example is referring to an introductory discount that ends.

An example is not a complete definition. It's just 1 example.

This price rise is contractual, which you agreed when you signed up.

Re: 14.4% price increase can I cancel my contract?

JckS — Fri, 03 Mar 2023 00:45:33 GMT

Bit my contract say nothing about change to CPI plus 3.9% it's only say about 3.9%.

I signed my 19 months ago. I just cancel my contract today. Hopefully everyone who got the same situation as my do it the same.

Re: 14.4% price increase can I cancel my contract?

Mc992 — Fri, 03 Mar 2023 09:20:17 GMT

I would't say "we was all told from the start this could happen" - if by that this was a clause in a very long contract detail - it's a know fact that most people don't read or fully understand complex contracts. Are you saying when you signed up someone acctually sat you down and told you this?

Re: 14.4% price increase can I cancel my contract?

Mustrum — Fri, 03 Mar 2023 09:31:02 GMT

@Mc992 if this was the first time it had happened I could perhaps understand, however

anyone starting a new contract, or renewing an existing one, after 1 September 2020 will see their monthly bills go up by the Consumer Price Index (CPI) measure of inflation + 3.9% from 31 March 2021.

It's not like it is a surprise.

Re: 14.4% price increase can I cancel my contract?

JckS — Fri, 03 Mar 2023 09:50:23 GMT

This is the way how you make the money. I remember when I start with EE 2016 the flagship phones costing max £48 now? Even a £100.

My advice is DON'T take phone from EE just sim only or pay as you go and the the phone straight from manufacturer. Apple, Samsung, etc. Much, much.....much cheaper.

Re: 14.4% price increase can I cancel my contract?

Mc992 — Fri, 03 Mar 2023 09:56:12 GMT

Obviously if you're working for EE you will be doing everything to detear people from complaining about this. Using a mixture of bots and paid responders big companies flood "community forums" to make sure customers don’t contact customer support.

Re: 14.4% price increase can I cancel my contract?

Mc992 — Fri, 03 Mar 2023 09:59:40 GMT

Yea exactly! I took a SIM only deal and for some reason didn't realise it was a totally insaine 24 months! I was sold it over the phone in a blur and yes i didn't read the contact but still. I truly hate this company and the call and data service is terrible! Chances are i'll have to wait it out but i'll be leaving the second the contact expires!

Re: 14.4% price increase can I cancel my contract?

chistery — Fri, 03 Mar 2023 10:15:57 GMT

Maybe we just understand what we signed up for? If you don't like the answers people give, it doesn't mean they are shills.

Re: 14.4% price increase can I cancel my contract?

Abireid_10 — Fri, 17 Mar 2023 00:41:32 GMT

Hi, my contract is 24 months and doesn’t finish until November. I’ve had a text with less than 30 days notice saying this is going to increase by 3.99 mid-contract. Can I cancel this and go to a cheaper one?

Re: 14.4% price increase can I cancel my contract?

XRaySpeX — Fri, 17 Mar 2023 01:17:30 GMT

@Abireid_10 : You may but you'll still have to pay off the contract term to Nov.

Re: 14.4% price increase can I cancel my contract?

EssexBoyEE — Fri, 17 Mar 2023 02:09:14 GMT

The only way you can get out of your existing Contract due to Price increases is if you can prove that when you took out the Contract there was no mention of (either Written or Verbally, or by NOT agreeing to the Terms of the Contract at the time in taking the agreed Contract) that there will or could be possible Annual Price increases During or After your Contract Period.

Re: 14.4% price increase can I cancel my contract?

XRaySpeX — Fri, 17 Mar 2023 02:09:01 GMT

Don't you always have to complete a form or tick a box saying you have read & accept the T&C's even if you haven't!

Re: 14.4% price increase can I cancel my contract?

Chris_B — Fri, 17 Mar 2023 10:33:58 GMT

@Abireid_10 Is that less than 30 days before you are next billed ? They don’t have to tell you 30 days before April.

Re: 14.4% price increase can I cancel my contract?

Chris_B — Fri, 17 Mar 2023 10:35:04 GMT

@XRaySpeX Yes there is.

Re: 14.4% price increase can I cancel my contract?

EssexBoyEE — Fri, 17 Mar 2023 23:57:30 GMT

No, Tick Box's (or Accept Buttons) is for the Online Applications, Forms are for Face to Face Contracts, ie, Shops, but I don't think most Networks still do the Forms anymore, more are of a Agree to it, possible look at the T&Cs then its back to a possible Tick Box on the Shops Screen.

Telephone Sales, ie, Customer Care rely on "Customer agreed to T&Cs Evidence" which is covered under "All Calls are Recorded" and therefore can be proved, apart from all this, most Networks can fall back on their Terms of Service Policy which buried in there will be something like, "By using our Service you are agreeing and accepting our Terms and Conditions" which was the big Rug Puller to move away from having to Sign Paper Work like you needed to years ago. 😉