topic Re: Full of Surprises in Contracts & Billing

Full of Surprises

Richtea87 — Wed, 01 Mar 2023 20:58:17 GMT

So I had a P2P (Promise to pay) which was arranged for end of Jan and end of Feb. I paid this off earlier than expected and thought my full account would not be activated again. I could not do this so was told to wait until my billing date and call them.

I contacted EE on my billing date and was told because it’s an ‘agreement’, I would have to wait til it ends, which was the end of Feb. I then checked the app to see if any changes had been made and I was shocked to see an amount of an extra £40 had been added on to my account. So I called them again, and was greeted with “How would you like to pay this?”. Shall I keep contacting them to ask when I’ll be put back on or just raise a compliant?

Re: Full of Surprises

bristolian — Wed, 01 Mar 2023 21:38:26 GMT

There is no account access on this public forum, you need to query this with CS directly.

Phone restrictions are usually lifted within 24hours of payment being made.

Re: Full of Surprises

Leanne_T — Thu, 02 Mar 2023 08:10:29 GMT

Morning @Richtea87

I am very sorry to hear this.

I would suggest getting back in touch with our mobile care team, they can check the account charges and help you with the restriction.

Let us know how you get on.

Leanne 🙂

Re: Full of Surprises

Richtea87 — Fri, 10 Mar 2023 22:38:45 GMT

Thanks, I’ve managed to sort it out for now.

Re: Full of Surprises

Katie_B — Sat, 11 Mar 2023 07:29:48 GMT

Thanks for letting us know @Richtea87.

Katie