topic Re: Fraudulent activity in Contracts & Billing

Fraudulent activity

Kearnsyboy — Wed, 01 Mar 2023 16:35:46 GMT

My phone has been blocked from making calls texts and having 5g.

upon speaking to someone from EE who was rude and not helpful in any way shape or form, I was told I’d need to go in store with id to reactivate my account.

has anybody experienced anything like this ? Can I submit my if online ?

Re: Fraudulent activity

Chris_B — Wed, 01 Mar 2023 18:23:47 GMT

@Kearnsyboy if you’re been told to go to a store with ID, and then you need to go to the store with ID.

Re: Fraudulent activity

Katie_B — Wed, 01 Mar 2023 18:32:14 GMT

Hello @Kearnsyboy.

Welcome to the community.

Is the reason for a store visit due to failed security?

Speak soon,

Katie