1GB Data Boost for new plan - but not taken out a new plan

kneelsmith — Wed, 01 Mar 2023 08:24:50 GMT

As the title suggests, I just received a text from EE stating 'we've added a 1GB Data Boost to your account because you've added a new plan', but I have not added a new plan. I have my 24 month contract, which ends June 2023 and also my daughters SIM only plan, which also ends in June 2023. I have checked this on the EE app and also checked all add-ons and there are only a few free add-ons showing on both accounts.

I was also recently paying for my wife's contract but that was transferred to an O2 SIM recently (came free with a Virgin media package) and I transferred the number using a PAC code and that no longer appears on my account, so it can't be that.

Any ideas? Just worried that something has changed on my account meaning I will start being charged for something I haven't taken out

Re: 1GB Data Boost for new plan - but not taken out a new plan

Leanne_T — Wed, 01 Mar 2023 10:19:20 GMT

Hi there @kneelsmith

Thanks for coming here 🙂

Please call us on 150 and the team will be happy to help you get this looked into for you.

Let me know how you get on.

Leanne.

topic 1GB Data Boost for new plan - but not taken out a new plan in Contracts & Billing

1GB Data Boost for new plan - but not taken out a new plan

Re: 1GB Data Boost for new plan - but not taken out a new plan