topic Re: Cannot block outgoing premium numbers in Contracts & Billing

Cannot block outgoing premium numbers

Retty1 — Sun, 26 Feb 2023 15:43:38 GMT

There's no option in the EE app or on the self service website to block outgoing calls to premium rate numbers.

How is it possible for me to block outgoing calls to premium rate 09 numbers?

Re: Cannot block outgoing premium numbers

bristolian — Sun, 26 Feb 2023 16:41:23 GMT

Calling abroad & premium-rate, I believe, is disabled by default.

CS on 150 can check your individual account.

Re: Cannot block outgoing premium numbers

Retty1 — Mon, 27 Feb 2023 09:52:19 GMT

No, your solution is incorrect.
They are not blocked by default.

Re: Cannot block outgoing premium numbers

Leanne_T — Mon, 27 Feb 2023 09:54:24 GMT

Hi @Retty1

Have you called us on 150 and had the numbers blocked on your account?

Leanne 🙂

Re: Cannot block outgoing premium numbers

Lexy007 — Fri, 26 May 2023 08:29:27 GMT

Why is there not a setting in the App to do this?

Re: Cannot block outgoing premium numbers

Leanne_T — Fri, 26 May 2023 08:49:50 GMT

Hi @Lexy007

Thanks for coming here.

To block premium rate calls, please call us on 150 and the team will be happy to help.

Leanne 🙂

Re: Cannot block outgoing premium numbers

aegilbert — Sat, 26 Aug 2023 15:41:37 GMT

Premium rate numbers and international calls are blocked/unblocked together, this is crazy. Am I the only EE customer that only wants one of those blocked?

I called 150 and was unable to only unblock international calls.