topic Re: Samsung s23 contract in Contracts & Billing

Samsung s23 contract

Nataly2 — Sat, 25 Feb 2023 13:05:16 GMT

Hi,

I just recently upgraded to Samsung s23 and it's been 4 days and my new contract new plan is not on my phone but my old plan is still appearing. As ee will be taking money for the old plan and not my new one. Does maybe someone know when my new contract is going to appear and how is it going to work

Re: Samsung s23 contract

Northerner — Sat, 25 Feb 2023 16:29:46 GMT

Hi @Nataly2

Text BA to 150. Does it show your new entitlement?

Thanks

Re: Samsung s23 contract

Nataly2 — Sat, 25 Feb 2023 16:46:17 GMT

It only shows my old contract

Re: Samsung s23 contract

Chris_B — Sat, 25 Feb 2023 18:41:57 GMT

@Nataly2 Are you sure you upgraded and didn’t take out a new contract.

Re: Samsung s23 contract

Nataly2 — Sat, 25 Feb 2023 18:59:25 GMT

Yes I am sure, I was with there and they were doing a upgrade

Re: Samsung s23 contract

James_B — Sun, 26 Feb 2023 08:32:09 GMT

Hi @Nataly2,

When upgrading in store, your new plan should be updated on your account straight away.

Please get in touch with Customer Care so a member of the team can take a quick look at your account.

Thanks

James