topic Re: This month's bill of £409 is simply too much to me. I just cannot manage for re in Contracts & Billing

This month's bill of £409 is simply too much to me. I just cannot manage for re

edgarturkson — Tue, 27 Dec 2022 22:11:53 GMT

Where did I go wrong to incur such a huge bill? Normally i average £35 monthly. Pse explain and help me. I'm uk resident but temporarily in Ghana on health grounds for the past 10 months. I'll appreciate a help out of this deep hole. I'm 87yr old + disabled too.Just don't know how to manage my finances after this experience without ur assistance and understanding. Thanking u in advance.

Re: This month's bill of £409 is simply too much to me. I just cannot manage for re

XRaySpeX — Tue, 27 Dec 2022 22:16:02 GMT

If you've been using your EE phone in Ghana for 10 months no wonder you've totted up a huge bill. Roaming ain't cheap!

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/ghana.

Re: This month's bill of £409 is simply too much to me. I just cannot manage for re

edgarturkson — Tue, 27 Dec 2022 22:26:53 GMT

Where did I go wrong to incur such a huge bill? Normally i average £35 monthly. Pse explain and help me. I'm uk resident but temporarily in Ghana on health grounds for the past 10 months. I'll appreciate a help out of this deep hole. I'm 87yr old + disabled too.Just don't know how to manage my finances after this experience without external guidance, assistance, understanding on correct usage of device etc Thanking u in advance. God bless. Edgar Turkson.

Re: This month's bill of £409 is simply too much to me. I just cannot manage for re

bristolian — Tue, 27 Dec 2022 22:59:08 GMT

Your bill will show what the reasons for the additional charges are, you can view your bills via myEE online or via the app.

But if you've been using your phone in Ghana, then roaming charges - as explained above - are very likely a factor in those additional costs.

Re: This month's bill of £409 is simply too much to me. I just cannot manage for re

Katie_B — Wed, 28 Dec 2022 08:47:03 GMT

Hello @edgarturkson.

Welcome to the community.

Do you have access to your My EE account?

Have you been making any calls or texts whilst in Ghana from your UK SIM?

Speak soon,

Katie 🙂

Re: This month's bill of £409 is simply too much to me. I just cannot manage for re

Des26 — Sun, 26 Feb 2023 01:44:38 GMT

Yooo