topic Re: Overcharged!!! in Contracts & Billing

Overcharged!!!

gtunc — Thu, 23 Feb 2023 17:13:07 GMT

I see 10 addons as extra charge on my bill and have no idea. Please help!

Re: Overcharged!!!

XRaySpeX — Thu, 23 Feb 2023 17:18:52 GMT

Are you aboard? They look like Travel Data Passes & you got charged on each day (10) you used your allowances there.

Re: Overcharged!!!

gtunc — Thu, 23 Feb 2023 17:27:44 GMT

I was abroad in Turkey in Jan but used a Turkish sim card. I didn’t ise my ee sim card. I don’t know why they charged me those.

Re: Overcharged!!!

Christopher_G — Thu, 23 Feb 2023 17:48:55 GMT

Was the EE SIM card in a device in Turkey, @gtunc? The roam abroad pass would only trigger if it was.

Chris

Re: Overcharged!!!

XRaySpeX — Thu, 23 Feb 2023 17:51:56 GMT

@Christopher_G : But only if you used it in anger, not just that it was present!

@gtunc : Using it would include receiving calls.

Re: Overcharged!!!

Christopher_G — Thu, 23 Feb 2023 17:54:21 GMT

Yep, absolutely. Receiving calls, making calls, sending texts or data apps/browsing, @XRaySpeX.

Chris

Re: Overcharged!!!

bristolian — Thu, 23 Feb 2023 17:55:13 GMT

If any system apps had refresh enabled or check-for-updates on auto, this would also trigger data use.

Re: Overcharged!!!

gtunc — Thu, 23 Feb 2023 18:01:52 GMT

Hi all, I had a chat with an agent and looks like it was triggering everyday even tho I didn’t use it. It was plugged in to my old phone just in case if I get any sms from my gp.

ee was kind enough to apply credit to my account ❤️

Re: Overcharged!!!

Leanne_T — Fri, 24 Feb 2023 07:28:51 GMT

Thanks for coming back and letting us know @gtunc

Leanne.