https://community.ee.co.uk/t5/Contracts-Billing/S23-order-trade-in-any-condition/m-p/1231580#M68514 <P>Can we define this terminology please. My S20 ultra has a cracked screen but the site states 'any condition'&nbsp;</P> Thu, 23 Feb 2023 20:13:33 GMT Robz_1992 2023-02-23T20:13:33Z https://community.ee.co.uk/t5/Contracts-Billing/S23-order-trade-in-any-condition/m-p/1231580#M68514 <P>Can we define this terminology please. My S20 ultra has a cracked screen but the site states 'any condition'&nbsp;</P> Thu, 23 Feb 2023 20:13:33 GMT https://community.ee.co.uk/t5/Contracts-Billing/S23-order-trade-in-any-condition/m-p/1231580#M68514 Robz_1992 2023-02-23T20:13:33Z https://community.ee.co.uk/t5/Contracts-Billing/S23-order-trade-in-any-condition/m-p/1231600#M68523 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3448698">@Robz_1992</a>&nbsp; If it says any condition then a crack screen is covered by any condition.&nbsp;</P> Thu, 23 Feb 2023 21:13:02 GMT https://community.ee.co.uk/t5/Contracts-Billing/S23-order-trade-in-any-condition/m-p/1231600#M68523 Chris_B 2023-02-23T21:13:02Z https://community.ee.co.uk/t5/Contracts-Billing/S23-order-trade-in-any-condition/m-p/1231707#M68548 <P>Thanks for this, the live chat agent seemed to dispute this while I was trying to upgrade which led to the confusion but to me in any condition means what it says and there is no * next to that 'in any condition'&nbsp;</P> Fri, 24 Feb 2023 11:01:56 GMT https://community.ee.co.uk/t5/Contracts-Billing/S23-order-trade-in-any-condition/m-p/1231707#M68548 Robz_1992 2023-02-24T11:01:56Z