https://community.ee.co.uk/t5/Contracts-Billing/Swap-phone/m-p/1231557#M68507 <P>To add, online &amp; telesales purchases in the UK come with a statutory 14day "change of mind" right of return.</P> <P>No such right exists with retail store purchases.</P> Thu, 23 Feb 2023 18:40:36 GMT bristolian 2023-02-23T18:40:36Z https://community.ee.co.uk/t5/Contracts-Billing/Swap-phone/m-p/1231407#M68471 <P>How do I swap a phone I've only just got it yesterday but it wasn't the right one&nbsp;</P> Thu, 23 Feb 2023 12:16:22 GMT https://community.ee.co.uk/t5/Contracts-Billing/Swap-phone/m-p/1231407#M68471 Gemma134 2023-02-23T12:16:22Z https://community.ee.co.uk/t5/Contracts-Billing/Swap-phone/m-p/1231428#M68476 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3461153">@Gemma134</a>&nbsp; Where did you get this from ? &nbsp; &nbsp;If it was a store sale you’ll have to take this up with that store. &nbsp; &nbsp; If it was an online/phone sale you need to call customer services and then them you don’t want the device so it can be returned. &nbsp; You can then order the correct device, &nbsp; You can not just swap a device.&nbsp;</P> Thu, 23 Feb 2023 12:54:30 GMT https://community.ee.co.uk/t5/Contracts-Billing/Swap-phone/m-p/1231428#M68476 Chris_B 2023-02-23T12:54:30Z https://community.ee.co.uk/t5/Contracts-Billing/Swap-phone/m-p/1231557#M68507 <P>To add, online &amp; telesales purchases in the UK come with a statutory 14day "change of mind" right of return.</P> <P>No such right exists with retail store purchases.</P> Thu, 23 Feb 2023 18:40:36 GMT https://community.ee.co.uk/t5/Contracts-Billing/Swap-phone/m-p/1231557#M68507 bristolian 2023-02-23T18:40:36Z