topic Re: Scam email saying my bill not paid ... it was paid ... how do I report? in Contracts & Billing

Scam email saying my bill not paid ... it was paid ... how do I report?

DelilahCat — Wed, 08 Feb 2023 14:35:14 GMT

Re: Scam email saying my bill not paid ... it was paid ... how do I report?

XRaySpeX — Wed, 08 Feb 2023 15:31:06 GMT

It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.

Does it have a link in it that it tells you to click? Don't go there but what was the link?

Report it to EE by forwarding the email to phishing@EE.co.uk .

Re: Scam email saying my bill not paid ... it was paid ... how do I report?

Categale2 — Thu, 23 Feb 2023 08:16:39 GMT

I have just received a similar email My account is up to date

I have tried to report to phishing@EE.co.uk received a message saying email address not recognised

how did you report please?

Re: Scam email saying my bill not paid ... it was paid ... how do I report?

James_B — Thu, 23 Feb 2023 08:21:31 GMT

Hi @Categale2,

Welcome to the EE Community. 🙂

What was the full reply you received when you emailed phishing@ee.co.uk?

You can also report the email to the UK's National Cyber Security Team at report@phishing.gov.uk.

Thanks

James

Re: Scam email saying my bill not paid ... it was paid ... how do I report?

jar-of-hearts — Sat, 01 Jul 2023 16:33:13 GMT

I had one too. I logged in to my EE Account and there were a million topics except a REPORT SCAM EMAILS. mANY COMPANIES ARE THE SAME THESE DAYS...useless.

In the scam email it was addressed to "you". When they don't know your name they're not genuine!

Re: Scam email saying my bill not paid ... it was paid ... how do I report?

Christopher_G — Sun, 02 Jul 2023 07:13:42 GMT

Hi @jar-of-hearts

If you forward the email to phishing@ee.co.uk, our security team can investigate it.

Prevent scams including phishing, vishing and smishing | Online Security Help | EE

Thank you.

Chris

Re: Scam email saying my bill not paid ... it was paid ... how do I report?

PD666 — Mon, 22 Apr 2024 08:33:41 GMT

Hi James

I have had a letter from EE regarding an outstanding payment due for what was my daughters Iphone 11 - there is showing on this letter the sum of £13.61 for her device- not a great amount but when she moved from EE we were given a final balance due of over £100 which I paid by card to clear the device balance there and then. Two months later I get a letter saying it is outstanding? it has given me a number of 0800 079 8586 to pay this amount, but I am aware there are scams going round for this type of thing. The strange thing is the letter was sent to my mother in laws address (which EE have never contacted me on before) so i am more than a little suspicious. My wife has checked the number but it say there is a possibility of a scam on it.

What do I do, who can I call safely to discuss?

PD666

Re: Scam email saying my bill not paid ... it was paid ... how do I report?

James_B — Mon, 22 Apr 2024 09:09:36 GMT

Hi @PD666,

Welcome to the EE Community. 🙂

That's a genuine contact number for our Customer Care Team.

They'll be happy to look into this if you get in touch.

James