topic Re: Upgrade in Contracts & Billing

Upgrade

Kagsey — Sun, 19 Feb 2023 20:09:38 GMT

I have a sim only plan and was looking to upgrade. Can I cancel my sim only plan anytime or do I need to wait until the plan ends?

Re: Upgrade

Chris_B — Sun, 19 Feb 2023 20:16:16 GMT

@Kagsey yes you can cancel any time and you’ll be required to pay off the remaining fee of that contract.

But if you can upgrade you’ll not need to cancel the sim only as your upgrading.

Re: Upgrade

bristolian — Sun, 19 Feb 2023 21:47:21 GMT

By giving 30days cancellation notice you will lose your number - by upgrading back to a phone-plan, or changing your priceplan to another SIM-only, you will retain your number.

Upgrading and cancelling are thus mutually opposing options.

Re: Upgrade

XRaySpeX — Sun, 19 Feb 2023 21:49:23 GMT

You may upgrade, not cancel, any time from 45 days before end of term.

Re: Upgrade

Chris_B — Mon, 20 Feb 2023 07:49:27 GMT

@XRaySpeX That’s not quite right. It’s a sim only and you can upgrade after a set period of time to a full device contract this is usually way soon than the last 45 days of a sim only contract.

Re: Upgrade

XRaySpeX — Mon, 20 Feb 2023 11:26:06 GMT

OP never asked for a full device; just upgrade a SIM-Only.