topic Re: FF DISCOUNT in Contracts & Billing

FF DISCOUNT

Mo2957 — Thu, 16 Feb 2023 16:14:40 GMT

Hi I have just changed on line my wife’s phone to sim only … the order form said £15 - 30% FF = £10.50 .
I have an email saying plan cost £15 .. no mention of FF Discount ., when I look at plan details on the app it’s says plan cost £12.50 .. and now wife has a txt saying FF removed … appalling I don’t know what we are being charged ?

Re: FF DISCOUNT

James_B — Thu, 16 Feb 2023 18:04:41 GMT

Hi @Mo2957,

Welcome to the EE Community. 🙂

Did the message mention why the discount has been removed?

James

Re: FF DISCOUNT

Mo2957 — Thu, 16 Feb 2023 18:47:28 GMT

No , it simply said FF now finished .. this was received post clicking on the offset button that said it applied .

Re: FF DISCOUNT

Mo2957 — Thu, 16 Feb 2023 18:53:51 GMT

I have been on the phone for quite a while ..,no real solution and no answer as to why I was offered a price with FF discount and then after accepting and ordering it was removed … but I have been advised it may take up to 4 weeks to get a resolution ..

Re: FF DISCOUNT

James_B — Thu, 16 Feb 2023 18:59:19 GMT

Was this an upgrade @Mo2957?

James

Re: FF DISCOUNT

Mo2957 — Thu, 16 Feb 2023 19:11:34 GMT

Yes it was .. my wife’s contract was up in December ..,she has not decided what new phone she wants , so thought go sim only for the moment .. wish I had not bothered

Re: FF DISCOUNT

Leanne_T — Fri, 17 Feb 2023 08:10:29 GMT

Hi @Mo2957

I'm sorry to hear this has happened, once the team have investigated the account and why the discount was removed you will be contacted with further information.

Leanne.

Re: FF DISCOUNT

Whitty1184 — Fri, 17 Feb 2023 08:20:46 GMT

They like to show prices before VAT so that's where the £12.50 is coming from. £12.50 +VAT = £15