topic Re: Roaming charges in Contracts & Billing

Roaming charges

Eliza4444 — Thu, 16 Feb 2023 18:39:15 GMT

My balance keeps showing charges while I'm abroad yet I am paying for roaming abroad,?

XRaySpeX — Thu, 16 Feb 2023 18:43:31 GMT

@Eliza4444 : Where are you? How much are these charges?

Eliza4444 — Fri, 17 Feb 2023 09:25:44 GMT

They don't show on my phone bill but on ee 150 when I text for my balance, I'm in the Canaries

Leanne_T — Fri, 17 Feb 2023 09:34:44 GMT

How much have you been charged?

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Eliza4444 — Fri, 17 Feb 2023 16:46:38 GMT

Hi I've been charged over £30 so far but I paid £10 for the roaming pass so shouldn't be seeing any extra charges.

James_B — Fri, 17 Feb 2023 17:07:00 GMT

Please get in touch with Customer Care so a member of the team can check the charges against your account.

They'll be happy to help. 🙂

James