topic Re: Re: Free calls to certain codes in Contracts & Billing

Re: Free calls to certain codes

logikewl — Thu, 16 Feb 2023 05:46:34 GMT

We have 9 lines with EE, all on pay monthly contracts, Unlimited Data, Minutes, and Twxts.

If we ring 03457 numbers such as NatWest telephone banking, or Direct Line insurance, we indeed DO get charged extra. It is not included free with inclusive minutes.

Re: Re: Free calls to certain codes

Leanne_T — Thu, 16 Feb 2023 07:38:29 GMT

Hi @logikewl

Thanks for coming here.

I would suggest calling us on 150 and the team will get these charges looked into for you.

Thanks.

Leanne.

Re: Re: Free calls to certain codes

bristolian — Thu, 16 Feb 2023 18:09:04 GMT

I would be very interested to see a (suitably anonymised) bill where 03 numbers are charged for, on any plan which includes landline calls in the allowance.

That is a serious billing error if it is verifiable.

Re: Re: Free calls to certain codes

XRaySpeX — Thu, 16 Feb 2023 20:03:36 GMT

You sure you are not dialling 08457 for which you will be charged rather than 03457 for which you are most certainly not?