topic Accidentally cancelled my contract early in Contracts & Billing

Accidentally cancelled my contract early

Charlottegreech — Thu, 16 Feb 2023 15:36:44 GMT

Can someone please help! I was browsing in my EE app and accidentally clicked “leave EE” suddenly I got a text message telling me the charge for ending my contact early is £987 and it’ll show on my final bill.
Does this mean I’ve actually cancelled my contract and can it be reversed at all?
I did call customer services they said to call back in 24 hours as sometimes it doesn’t appear on their end straight away but I’m so worried now.

Re: Accidentally cancelled my contract early

James_B — Thu, 16 Feb 2023 17:41:36 GMT

Hi @Charlottegreech,

Welcome to the EE Community. 🙂

What was the full message you received?

James

Re: Accidentally cancelled my contract early

_MrR_ — Thu, 16 Feb 2023 17:45:01 GMT

Hey @Charlottegreech

It sounds like you've requested the information to cancel your account . EE then share what your termination fee would be.

In order to leave, you either need to get a PAC (taking your number elsewhere) or STAC (leaving but not taking your number) code which you'd then give to another company in order to cancel / port your service.

The only other way to cancel is to give 30 days notice to EE which they'd insist you speak to an agent about.

So don't think you've done anything other than generate your early termination fee information.

If you do nothing, you'll continue BAU.

Re: Accidentally cancelled my contract early

bristolian — Thu, 16 Feb 2023 17:58:25 GMT

A standard disconnection takes 30days so you have 3+ weeks to reverse any disconnection that has been requested

What is the exact wording of the text message you received?

Re: Accidentally cancelled my contract early

Charlottegreech — Thu, 16 Feb 2023 18:12:12 GMT

Thank you for this I feel a little better now!

Re: Accidentally cancelled my contract early

Charlottegreech — Thu, 16 Feb 2023 18:14:49 GMT

Thank you for helping me! I’ll copy and paste below for you.

Hi from EE, your total charge for ending your contract early for (phone number) is £987.63. This will show on your final EE bill, find out more here ee.co.uk/leavingus Thanks

Re: Accidentally cancelled my contract early

James_B — Thu, 16 Feb 2023 18:40:33 GMT

Hi @Charlottegreech,

That looks like a standard information text, but I'd recommend getting back in touch as advised just to double check.

James

Re: Accidentally cancelled my contract early

XRaySpeX — Thu, 16 Feb 2023 19:08:50 GMT

You haven't cancelled your contract. You have just requested the info, namely the cost, should you decide to cancel. You many only cancel by calling CS & giving 30-days notice or by using your PAC or STAC to move to another network.

Re: Accidentally cancelled my contract early

Profile closed — Wed, 05 Apr 2023 18:57:42 GMT

Hi I did the same mistake and want to know did everything get sorted for you and that it was just an info text

Thanks

Re: Accidentally cancelled my contract early

Charlottegreech — Wed, 05 Apr 2023 19:10:09 GMT

Hello! Yes I let them know and I was really worried that it was going to come out of my next phone bill but it didn’t it was just an information message in the end!

Re: Accidentally cancelled my contract early

Profile closed — Wed, 05 Apr 2023 19:13:37 GMT

Thank you so much because I started stressing

Thanks for replying and now I can relax 😅

Re: Accidentally cancelled my contract early

Charlottegreech — Wed, 05 Apr 2023 19:23:09 GMT

Honestly I felt sick I was so panicked but turned out I had nothing to worry about 🙂 glad I can help.

Re: Accidentally cancelled my contract early

Varmabvsr22 — Tue, 09 May 2023 01:12:03 GMT

Hi,

I did the same mistake. Do we need to contact them to let them know it was a mistake or it is just an information provided by them.

please reply it would be really helpful.

thank you

Re: Accidentally cancelled my contract early

XRaySpeX — Tue, 09 May 2023 02:24:56 GMT

@Varmabvsr22 : No, you've just requested cost info. if you were to cancel your contract.

Re: Accidentally cancelled my contract early

Charlottegreech — Tue, 09 May 2023 06:27:18 GMT

I don’t think you need to contact them. I did because I was panicking but it turned out all I had done is request the information not actually end my contract. Hope this helps 🙂