topic Re: Where can I get a refund for an unused Apple Music subscription? in Contracts & Billing

Where can I get a refund for an unused Apple Music subscription?

hotplatters — Wed, 15 Feb 2023 21:22:40 GMT

Hi upgraded my partner's phone today and noticed that she has been paying £9.99/ £10.99 for Apple Music for over 2 years! A mystery as she does not use Apple Music and has never even listened to music on her phone.

She called EE and was told to speak to Apple. She did this and they have no record of her downloading or using Apple music whatsoever. She then chatted with an EE advisor who could not help her either.

It seems she has fallen into a honey trap somewhere along the way. A lot of money has been wasted and EE seem reluctant to want to help her get any of it back!

Re: Where can I get a refund for an unused Apple Music subscription?

Chris_B — Wed, 15 Feb 2023 21:27:26 GMT

@hotplatters To setup Apple Music you have to subscribe to it. you even have to setup an Apple account for it. ( you might already have one if you use an Apple device)
EE and Apple have a free offer but you still have to set this up and subscribe to it. so at some point a subscription was setup even if it was for the free trial of Apple Music which then changed to a paid subscription. You don’t just end up with a subscription to Apple Music without the end user setting this up first.

Re: Where can I get a refund for an unused Apple Music subscription?

hotplatters — Wed, 15 Feb 2023 21:32:38 GMT

Thankyou for your insight, but that is impossible. She doesn’t even listen to music. It’s a complete mystery.

Re: Where can I get a refund for an unused Apple Music subscription?

Chris_B — Wed, 15 Feb 2023 21:35:32 GMT

@hotplatters It’s also impossible to have an Apple Music subscription without setting this up. just like any subscription service the end user has to set this up to have it.

Re: Where can I get a refund for an unused Apple Music subscription?

hotplatters — Wed, 15 Feb 2023 21:36:38 GMT

Like I said… Apple have no record of it. I’m not making this up!

Re: Where can I get a refund for an unused Apple Music subscription?

Christopher_G — Thu, 16 Feb 2023 07:57:46 GMT

Is the Apple Music subscription on the EE bill or through Apple directly, @hotplatters?

Chris

Re: Where can I get a refund for an unused Apple Music subscription?

hotplatters — Fri, 17 Feb 2023 13:59:57 GMT

Apparently via EE

Re: Where can I get a refund for an unused Apple Music subscription?

James_B — Fri, 17 Feb 2023 15:07:41 GMT

Hi @hotplatters,

If it is being billed via your EE account, it could be that a free trial wasn't cancelled and rolled into a chargeable subscription. You can check this on your bill by looking to see if the first six payments have a credit against them.

James