topic Re: Cancelled my sim in Contracts & Billing

Cancelled my sim

Gunjank — Wed, 15 Feb 2023 10:00:05 GMT

I had cancelled my sim (cancel any time) pay as go. But EE has not cancel it and shows me as a default. It has affected my credit score, I didn't receive any email /post about delay or default notice.

How to sort this out

Re: Cancelled my sim

Chris_B — Wed, 15 Feb 2023 10:17:11 GMT

@Gunjank a pay-as-you-go will not affect your credit score if you do not top up as you’re not under contract and there is no credit agreement between yourself and EE. Are you sure you’re not a sim only contract customer as that would effect your credit report if you do not pay your contract fee each month.

Re: Cancelled my sim

Gunjank — Wed, 15 Feb 2023 10:47:44 GMT

Data SIM 40GB £20

It was just 1 month contract.

I didn't receive any communication related to outstanding bill and it was cancelled by me over chat just after a month. How can I contact them

Re: Cancelled my sim

James_B — Wed, 15 Feb 2023 10:53:22 GMT

Hi @Gunjank,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to help if you get in touch.

James