https://community.ee.co.uk/t5/Contracts-Billing/Billing/m-p/1228274#M67869 <P>Hi and welcome to the community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1581441">@Tamaz</a></SPAN>.</P> <P>I would recommend speaking to our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> to see if we can check for the payment from our side.</P> <P>Chris</P> Mon, 13 Feb 2023 13:25:47 GMT Christopher_G 2023-02-13T13:25:47Z https://community.ee.co.uk/t5/Contracts-Billing/Billing/m-p/1228199#M67846 <P>I have tried paying my bill online, was all going fine till I had to wait for the transaction to go through. It came up with an error message saying the session has expired. The money has gone out of my bank account but still says that I haven't paid on the ee app. I didn't get a payment confirmation email either.</P> Mon, 13 Feb 2023 10:49:24 GMT https://community.ee.co.uk/t5/Contracts-Billing/Billing/m-p/1228199#M67846 Tamaz 2023-02-13T10:49:24Z https://community.ee.co.uk/t5/Contracts-Billing/Billing/m-p/1228274#M67869 <P>Hi and welcome to the community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1581441">@Tamaz</a></SPAN>.</P> <P>I would recommend speaking to our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> to see if we can check for the payment from our side.</P> <P>Chris</P> Mon, 13 Feb 2023 13:25:47 GMT https://community.ee.co.uk/t5/Contracts-Billing/Billing/m-p/1228274#M67869 Christopher_G 2023-02-13T13:25:47Z