topic Re: Can't open last month's bill in Contracts & Billing

Can't open last month's bill

RikRik — Sat, 11 Feb 2023 18:05:49 GMT

Re: Can't open last month's bill

Leanne_T — Sun, 12 Feb 2023 07:41:08 GMT

Hi @RikRik

Thanks for coming to the community.

What happens when you try and open the bill?

Can you view previous months?

Leanne 🙂

Re: Can't open last month's bill

Horsfig22 — Wed, 26 Apr 2023 09:51:07 GMT

I cant find it

Re: Can't open last month's bill

Katie_B — Wed, 26 Apr 2023 09:55:52 GMT

Hello @Horsfig22.

Welcome to the community.

Are you viewing this via the EE app or My EE online?

If you are logged in to the app please select the following:

Bills & payments > Choose a date drop down > Select the month you would like to see > Tap 'download your bill' to view a full breakdown of that months bill.

Katie

Re: Can't open last month's bill

snowrell — Mon, 08 May 2023 15:32:38 GMT

I am using My EE online. When I select Bills and Payments it just takes me back to the home screen showing my current data usage etc.

Re: Can't open last month's bill

Katie_B — Tue, 09 May 2023 07:21:18 GMT

Hello @snowrell.

Could I confirm you have been able to view bills before?

Are you aware if you are set as the bill payer not a user?

Katie

Re: Can't open last month's bill

James19865 — Wed, 11 Oct 2023 21:47:29 GMT

No I don't know how to view my current or past bills can you help me

Re: Can't open last month's bill

Leanne_T — Thu, 12 Oct 2023 06:30:37 GMT

Hi @James19865

You can view your bills and download the bill by logging into ee.co.uk, or the EE app then select Bills and Payments, view and download the bill you need from the dropdown list.

Leanne 🙂