topic Re: Merge accounts in Contracts & Billing

Merge accounts

AnthonyEyre — Sat, 11 Feb 2023 11:02:45 GMT

I recently opened a new account, thinking that I would be able to close the old one whilst retaining the old number with the new account. This has proved to be very difficult - in fact, impossible. Is there any way of transferring old numbers to new accounts?

Re: Merge accounts

Leanne_T — Sat, 11 Feb 2023 11:43:36 GMT

Hi @AnthonyEyre

Thanks for coming here.

Are they both on an EE pay monthly account?

Leanne.

Re: Merge accounts

AnthonyEyre — Sat, 11 Feb 2023 12:10:49 GMT

Hi Leanne,

Thanks, and Yes: both EE accounts.

Anthony

Re: Merge accounts

Leanne_T — Sat, 11 Feb 2023 12:28:27 GMT

Hi @AnthonyEyre

Sorry you are unable to transfer a pay monthly number to another contract with us.

You can request to cancel the old contract by calling us on 150.

Leanne 🙂

Re: Merge accounts

XRaySpeX — Sat, 11 Feb 2023 14:16:29 GMT

You should've done an upgrade rather taking out a new contract & you would've got exactly what you want.

EE won't port nos between its contracts. So you need to 1st port your existing no to another network's PAYG using a PAC from EE & then in reverse port it back to your new contract. This will also have the effect of cancelling your old contract.

You could alternatively move your old contract to PAYG with 30 days notice & then ask EE to transfer the no to your new contract.

Re: Merge accounts

drzia — Sat, 11 Feb 2023 14:28:27 GMT

@AnthonyEyre Call EE helpline 150 and tell them about your issue. They will be able to transfer your old number to the new contract. I did have almost similar issue and contacted social media team via facebook and the gentleman was very supportive and he did that. Thank you.

Re: Merge accounts

bristolian — Sat, 11 Feb 2023 18:10:45 GMT

The advice in the previous post is not accurate.

Changing to a new device while keeping your existing number is classed as an upgrade, and if you purchase your chosen new phone as an upgrade, you will keep your existing number as a matter of course - as explained by xrayspex.

If you purchase a new phone as a new connection, then it's just that - with a new number. Calling EE CS in the expectation of them just transferring your number across is likely to end with disappointment.

One issue with attempting this is that you have committed to a 24month minimum term with your new contract, that can't simply be written off.