topic Re: Cancel a new contract how do I contact somebody at EE who will deal with it? in Contracts & Billing

Cancel a new contract how do I contact somebody at EE who will deal with it?

tonylount — Sat, 11 Feb 2023 11:44:20 GMT

I recently took out a second contract and you sent me a sim, telephone number XXXXXXXX. This sim would not allow Lte connection so you sent me another sim on the 6th February which worked but not on my second phone. As it is not working as I wanted it to, I want to cancel my contact. Please reply to my email address as this sim doesn't seem to receive messages.

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

Re: Cancel a new contract how do I contact somebody at EE who will deal with it?

Leanne_T — Sat, 11 Feb 2023 11:46:47 GMT

Hi @tonylount

Thanks for coming to the community.

Please see our How do I cancel my contract within 14 days? Help page for ways to let us know you would like to cancel the new contract.

Thanks 🙂

Leanne.

Re: Cancel a new contract how do I contact somebody at EE who will deal with it?

Chris_B — Sat, 11 Feb 2023 12:21:55 GMT

@tonylount Is your 2nd phone unlocked to use any network? or was this an EE supply device ?