topic Re: Plan upgrade not showing in app in Contracts & Billing

Plan upgrade not showing in app

Dunny7979 — Sat, 11 Feb 2023 09:38:32 GMT

Hi, I upgraded my plan on 3rd Feb and had expected my plan details on the app etc to be updated by now? Concerned if its gone through OK as I don't want a further big bill on the next cycle. Thanks.

Re: Plan upgrade not showing in app

Leanne_T — Sat, 11 Feb 2023 09:45:57 GMT

Hi @Dunny7979

Thanks for coming here.

Did you select a SIM Only plan or a phone and plan?

Thanks 🙂

Leanne.

Re: Plan upgrade not showing in app

Dunny7979 — Sat, 11 Feb 2023 10:00:48 GMT

It was a sim only 12 month plan. I was out of contract on 3rd Feb and had a call with retentions to secure a new deal on a much lower tariff. Thanks.

Re: Plan upgrade not showing in app

Leanne_T — Sat, 11 Feb 2023 10:42:10 GMT

Thanks @Dunny7979

If you give us a call on 150, the team can check the plan for you and let you know when this will start.

Leanne 🙂