topic Re: URGENT SITUATION in Contracts & Billing

URGENT SITUATION

Mustafa93 — Fri, 10 Feb 2023 21:35:36 GMT

Hi,

I have paid my bill but still my service has been suspended, could you please help me about urgently.

Re: URGENT SITUATION

Chris_B — Fri, 10 Feb 2023 21:42:32 GMT

@Mustafa93 It’ll take up to 24 hours before you get a working signal again.

Re: URGENT SITUATION

Northerner — Fri, 10 Feb 2023 21:54:24 GMT

Hi @Mustafa93

It also depends on when you paid.

Thanks

Re: URGENT SITUATION

Mustafa93 — Fri, 10 Feb 2023 22:00:02 GMT

Hi,

I have just paid an hour ago. When I called 150 it was saying that you need to pay £122 then I paid but now i my shows me that I need to pay another £104 so I don’t really understand what’s that.

Regards
Mustafa

Sent from my iPhone

Re: URGENT SITUATION

Mustafa93 — Fri, 10 Feb 2023 22:44:04 GMT

Re: URGENT SITUATION

Leanne_T — Sat, 11 Feb 2023 07:29:47 GMT

Hi @Mustafa93

Thanks for coming here.

Please get in touch with our mobile care team, they will get this looked into for you and help you with the account.

Leanne.