topic Re: Refund in Contracts & Billing

Refund

Adnan86uk — Thu, 09 Feb 2023 16:44:07 GMT

Disgusting customer service. I chose to uograde with EE and what a massive mistake i have made. I cancelled after 2 days which i assumed was. Then they would not send a returns package after weeks of phone calls. Eventually, i got them to email me the returns labels which i then sent myself. Ive been charged costs and they refuse to refund. Ive had 2 customer service agents hang up on me, i have been placed onto another price plan rather then reverting to my original plan which i did not agree to and no1 to help me.

Re: Refund

John378 — Thu, 09 Feb 2023 17:02:41 GMT

I would put a complaint in to ofcom they will investigate it for you. or email complaints department direct, give the names of the people who put the phone down on you and who was rude.

Hope this helps

Re: Refund

Jon_K — Thu, 09 Feb 2023 18:13:26 GMT

I'm sorry to hear this has happened, @Adnan86uk

Have you been able to sort out the return?

Did you let our customer care team know that the price plan is wrong?

Jon

Re: Refund

Chris_B — Thu, 09 Feb 2023 18:35:56 GMT

@John378 Ofcom will not help as it’s a signal case. They don’t deal with signal cases. They are a regular not a complaints department for customer issues. Best way to go about this is to read THIS a follow the complaints procedure.