https://community.ee.co.uk/t5/Contracts-Billing/Paying-off-my-contract-with-4-months-left/m-p/1227240#M67744 <OL> <LI>You have 2 contracts. You can't have the add-on contract w/out the main phone contract. So both need to be cancelled &amp; paid off.</LI> <LI>These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away.&nbsp;There will however be a 10% discount after 3 months.</LI> <LI><SPAN>If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see&nbsp;</SPAN><A href="https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pay-my-bill" target="_blank" rel="noopener noreferrer" data-di-id="di-id-168ec1fa-a4ea4153" data-focus-type="mouse">Help if you can't pay your bill</A></LI> </OL> Thu, 09 Feb 2023 12:19:47 GMT XRaySpeX 2023-02-09T12:19:47Z https://community.ee.co.uk/t5/Contracts-Billing/Paying-off-my-contract-with-4-months-left/m-p/1227223#M67742 <P>I am trying to pay off my contract as I am struggling with my bill off £65 per month. I was told in the ee shop that if I pay £178 but only by calling 150 so I done that !<BR /><BR /></P><P>The customer service team said I couldn’t pay of my contract because I have an entertainment pack that’s £31 a month with another 12 months plus left on my contract.</P><P>I took the entertainment pack out separate from my contract, yes as an add on. I have to pay £800 to pay off both contracts to get out of it why ?</P><P>Im happy to pay the £31 a month still for my child’s entertainment pack just won’t out of the contract?</P><P>They said I have to have a contract account to have the entertainment pack with them I could take a sim only 1g for £15 a month.</P><P>So my question is what happens to my entertainment pack when I let my contract run out in June 2023? I feel trapped.</P><P>my circumstances are I can't afford my bill I’m willing to buy out of it to save 20%. I have a seriously I’ll child with leukaemia and a lot of extra bills I’m trying to save money.</P><P>EE say they are here to help I just feel that’s a lie or misinformation because I can’t be struggling any more than I feel like I am now!</P><P>can someone please give me some help or advice on what to do &nbsp;</P> Thu, 09 Feb 2023 11:42:40 GMT https://community.ee.co.uk/t5/Contracts-Billing/Paying-off-my-contract-with-4-months-left/m-p/1227223#M67742 Jeffo6530 2023-02-09T11:42:40Z https://community.ee.co.uk/t5/Contracts-Billing/Paying-off-my-contract-with-4-months-left/m-p/1227240#M67744 <OL> <LI>You have 2 contracts. You can't have the add-on contract w/out the main phone contract. So both need to be cancelled &amp; paid off.</LI> <LI>These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away.&nbsp;There will however be a 10% discount after 3 months.</LI> <LI><SPAN>If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see&nbsp;</SPAN><A href="https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pay-my-bill" target="_blank" rel="noopener noreferrer" data-di-id="di-id-168ec1fa-a4ea4153" data-focus-type="mouse">Help if you can't pay your bill</A></LI> </OL> Thu, 09 Feb 2023 12:19:47 GMT https://community.ee.co.uk/t5/Contracts-Billing/Paying-off-my-contract-with-4-months-left/m-p/1227240#M67744 XRaySpeX 2023-02-09T12:19:47Z