topic Re: sim deactivated and i need to cancel the contract in Contracts & Billing

sim deactivated and i need to cancel the contract

elena4568 — Wed, 08 Feb 2023 16:58:50 GMT

Hi, my sim was deactivated and i cannot get hold of EE customer service anymore to cancel the contract. Can someone please help?

Thanks

Re: sim deactivated and i need to cancel the contract

XRaySpeX — Wed, 08 Feb 2023 17:11:06 GMT

@elena4568 : Why was your SIM deactivated?

Re: sim deactivated and i need to cancel the contract

Chris_B — Wed, 08 Feb 2023 18:51:32 GMT

@elena4568 if your sim was deactivated due to not paying your bills on time or keeping up with payments, then you’ll have to call EE customer services from a different phone.

To cancel that contract you’ll have to pay off what you owe on that contract.