topic Re: Extra charges in Contracts & Billing

Extra charges

JimCurrie — Mon, 06 Feb 2023 19:19:14 GMT

My recent bill shows an extra charge incurred on 2 February for calling the same number 3 times. I have never called this number and a check online indicates that the number is for UPS which I have never used.

How has this happened?

Re: Extra charges

XRaySpeX — Mon, 06 Feb 2023 23:18:51 GMT

@JimCurrie : What are the 1st 6 digits of the number you were billed for?

Re: Extra charges

JimCurrie — Wed, 08 Feb 2023 05:38:28 GMT

First 6 digits are 011818

Re: Extra charges

Katie_B — Wed, 08 Feb 2023 07:45:19 GMT

Hello @JimCurrie.

Welcome to the community.

I am unable to locate anything on the Third Party Charges checker.

Does anything else show on your bill?

Are you aware if it has been charged as a call or text?

Katie

Re: Extra charges

XRaySpeX — Wed, 08 Feb 2023 11:34:51 GMT

That's an ordinary 01 landline no. (Reading) which should be included in your calls allowance.

You sure it started with a '0'? 118 is a dialling code for Directory Enquiries.

Re: Extra charges

JimCurrie — Wed, 08 Feb 2023 16:50:19 GMT

It shows as 3 telephone calls, one lasting 17 secs, one lasting 19 secs and the final one lasting 13 secs, all on the same day.

Re: Extra charges

Jon_K — Wed, 08 Feb 2023 18:46:04 GMT

Hi @JimCurrie

I'd recommend getting in touch with our billing team so they can check your bill and work out how this has happened.

Jon