topic Money taken from account - declined in Contracts & Billing

Money taken from account - declined

Carl_lee4 — Tue, 07 Feb 2023 13:44:35 GMT

Hi my money was debited last night and said you wanted more details - then I get an email today saying declined and there no sign of my money being returned. There’s no one to speak with it’s all automated so going around in circles. This isn’t on at all! Please contact me to tell me exactly when I will get my money back that you have taken without knowing if I was accepted or not first!!!! Poor customer service!

Re: Money taken from account - declined

Leanne_T — Tue, 07 Feb 2023 15:57:18 GMT

Hi @Carl_lee4

Thanks for coming to the community.

If the order has been declined, any pending payments will be back in your available balance within 7 working days.

If you would like to speak to a member of the team you can call us on 0800 956 6000 and they will be happy to help.

Leanne.