topic Re: Incorrect charges in Contracts & Billing

Incorrect charges

Luna-95 — Tue, 07 Feb 2023 08:00:58 GMT

I purchased the unlimited data add on that was advertised for £10 per month and I have just been charged over £20 for it incorrectly. Could someone advise?

Re: Incorrect charges

Leanne_T — Tue, 07 Feb 2023 10:17:28 GMT

Hi @Luna-95

Thanks for coming here.

Do you have two charges on your bill for different dates?

Speak soon.

Leanne.

Re: Incorrect charges

Luna-95 — Tue, 07 Feb 2023 11:17:47 GMT

Hi Leanne, thank you for replying.
It doesn’t show dates but it shows the charge for the unlimited data pass as being £21.84 but when I purchased it, it was £10. If it would have been £21.84 then I wouldn’t have purchased it, so I’m not too happy.

Re: Incorrect charges

Luna-95 — Tue, 07 Feb 2023 11:18:31 GMT

please see screenshot of the charge

Re: Incorrect charges

Leanne_T — Tue, 07 Feb 2023 11:49:38 GMT

Thanks for coming back to me @Luna-95

In this case, please call us on 150 and the team will get this looked into for you.

Leanne.