topic Re: Bill in Contracts & Billing

Bill

Chloe235 — Mon, 06 Feb 2023 08:56:58 GMT

Hi I need help I’m behind on my bill am unable to make the 107 payment until the 25th of this month I’m a singe mum who is struggling atm I’m just hoping you can keep my phone in and not cut me off I till the 25th please

Re: Bill

Coops28 — Mon, 06 Feb 2023 09:21:40 GMT

Hi, if you call them and tell them you will be paying the bill and when, then they will set up an agreement so they can reconnect you, but must pay by the date you agree to. I've had to do it myself.

Re: Bill

Leanne_T — Mon, 06 Feb 2023 11:07:12 GMT

Morning @Chloe235

Thanks for coming to the community.

Please call us as @Coops28 has advised, our mobile care team will get this looked into for you and help you with the payments.

Let us know if you need any further help 🙂

Leanne.