topic Re: Leaving in Contracts & Billing

Leaving

Shouldube — Sun, 05 Feb 2023 12:15:15 GMT

I was looking into leaving a couple of days ago ( from app ). Now when I go into it they have blocked me going further and all I get is “ this is awkward please try later “ All they want is for me to call and waste hours on the phone.. can’t say I’m amused by this type of trick… with all the offers about now ( and the big price hike coming ) so now I have no option but to call

Re: Leaving

XRaySpeX — Sun, 05 Feb 2023 13:15:37 GMT

Did you ask for your PAC while you were looking? Until its 30-days expires you may not be able to do much as you have signalled your intention to leave.

Re: Leaving

Shouldube — Sun, 05 Feb 2023 16:52:02 GMT

No ( never asked for anything ) I went to see how to leave ( then went back to look at other deal with different company…) But been trying now for a few days and it won’t let me do anything ..the deals on app for update contract are not good

Re: Leaving

Leanne_T — Mon, 06 Feb 2023 07:55:05 GMT

Hi @Shouldube

Thanks for coming here.

Can you try and log into the EE Shop here, does this show you available upgrade options?

Leanne.

Re: Leaving

Shouldube — Mon, 06 Feb 2023 09:45:54 GMT

Thanks for your reply… I’m not looking for the upgrades as they where not that good… it’s the leaving section I have prob with.. and it’s ok I will just have to call them today..

Re: Leaving

Leanne_T — Mon, 06 Feb 2023 09:56:58 GMT

I see @Shouldube

I'm sorry to hear you wish to leave us, did you want a PAC?

Leanne.