topic Re: Recently left but still taken full amount in Contracts & Billing

Recently left but still taken full amount

ProudyTinks — Sun, 05 Feb 2023 19:30:58 GMT

I have recently left at the end of my contract. I have been charged the full amount for the month. How do I get it back? I ported my number to my new provider. I had notified EE that i was going to leave. I thought I’d have got the refund by now.

Re: Recently left but still taken full amount

Chris_B — Sun, 05 Feb 2023 19:41:17 GMT

@ProudyTinks If you bill was issued before you ported your number then it started the automatic process of payment.

Refunds take around 5-7 working days.

Re: Recently left but still taken full amount

ProudyTinks — Sun, 05 Feb 2023 20:09:35 GMT

Thanks Chris. I’ll wait a bit longer then, but it was about the 20 something of Jan and payment came out end Jan.

Re: Recently left but still taken full amount

XRaySpeX — Sun, 05 Feb 2023 21:23:04 GMT

It's not the payment date that is the cut-off but your billing date which is about a week beforehand.

Re: Recently left but still taken full amount

A2001 — Mon, 16 Oct 2023 17:52:10 GMT

I've just had a similar thing happen, did you get this resolved?