topic Re: No Upgrade Option On Expired Contract in Contracts & Billing

No Upgrade Option On Expired Contract

MattTheDude — Sun, 27 Nov 2022 21:20:50 GMT

So I recently purchased a new phone direct from Apple and moved my EE Sim (eSIM) over to the new phone. I am now looking to alter my EE SIM Only contract and it wont allow me saying I have a new phone - but this wasn't supplied by EE and has nothing to do with them?? To be honest this is a little annoying and trust me when I say there are plenty of other options out there and I will be taking my business elsewhere if this is not sorted soon. As an employee of BT I find it hard to recommended services and the like to friends and family when you do stuff like this.

Re: No Upgrade Option On Expired Contract

Leanne_T — Mon, 28 Nov 2022 08:45:52 GMT

Hi @MattTheDude

Thanks for coming here.

Can you text UP to 150, does the reply show you are eligible to upgrade?

Leanne.

Re: No Upgrade Option On Expired Contract

701759009 — Fri, 03 Feb 2023 20:47:40 GMT

I am anytime plan and can upgrade anytime but online wont allow me to do it as refers you back to the store. but store advised need to fill out a online form so i don't lose the 50% . but for the life of me don't know where this formwise is that i ned to be filling out. any help from the community.

Re: No Upgrade Option On Expired Contract

Katie_B — Sat, 04 Feb 2023 08:08:47 GMT

Hello @701759009.

Welcome to the community.

Do you have a 50% discount?

Please could you provide further details as anytime upgrades should be able to be completed through your My EE.

Speak soon,

Katie 🙂