topic Re: End contract in Contracts & Billing

End contract

ewelinbach — Mon, 29 Aug 2022 12:47:18 GMT

Hello haw I can cancel my account?

thanks for help

Re: End contract

Chris_B — Mon, 29 Aug 2022 14:43:47 GMT

@ewelinbach If you mean your contact then you need to call customer services to give 30 days notice. You’ll be required to pay off any remaining term and you’ll get a 20% discount on that remaining term.

Re: End contract

echc25 — Fri, 03 Feb 2023 07:52:36 GMT

What does remaining term mean? The current month or the contract?

Thanks

Echc

Re: End contract

Jon_K — Fri, 03 Feb 2023 10:51:36 GMT

Hi @echc25

Are you looking at this in your My EE Account?

Remaining term usually means the remainder left on your contract.

Jon

Re: End contract

Squishylea — Tue, 25 Jun 2024 11:28:50 GMT

I called last month to end my watch contract - the person said it was done but I haven't had any confirmation in writing which is very worrying. I can't see anywhere in my account that anything has been acknowledged - I would have thought confirmation in wiring would be standard to confirm?

Re: End contract

Leanne_T — Tue, 25 Jun 2024 12:11:29 GMT

Hi there @Squishylea

This would be noted on your account and not sent to you in writing.

Did you place the cancellation request more than 30 days ago?

Leanne.

Re: End contract

Squishylea — Wed, 26 Jun 2024 14:27:44 GMT

Why wouldn't you confirm in writing - surely that's customer service 101? My request was on the 4th June, I managed to get it confirmed after hours of time wasted jumping through hoops.

I cannot wait for my phone contract to end too so I can leave completely. EE used to be great, now it shows they don't care about customers at all.

Re: End contract

Leanne_T — Wed, 26 Jun 2024 14:39:03 GMT

I am very sorry to hear this and thanks for coming back to me with an update @Squishylea

Leanne.