topic Re: Contract expiry in Contracts & Billing

Contract expiry

Joshbarter — Thu, 02 Feb 2023 20:33:47 GMT

Hi,

My 24 month contract has come to an end. So I presumed that my monthly instalments would be reduced, to sim only, as the device is now paid off.
please can you confirm, if not would be looking to cancel.

thanks

Re: Contract expiry

XRaySpeX — Thu, 02 Feb 2023 20:36:47 GMT

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away.

EE's contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the contract. There will however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 45 days of your contract term.

Re: Contract expiry

Rachylou111983 — Thu, 02 Feb 2023 23:34:05 GMT

You’ve to ring up or they’ll continue taking your contract rate and you cannot get a refund.