topic Re: shoddy instore customer service in Contracts & Billing

shoddy instore customer service

Casfan1972 — Thu, 02 Feb 2023 12:05:19 GMT

anyone else had poor instore customer service?

i went to my local store on 1st Feb as i had booked my phone for a check up / MOT as my phone was saying it was due, when i arrived the assistant asked me if there was anything wrong with my phone which i replied no and was here for it checking over to see it was still functioning as it should to be told i had wasted my time as it's only looked at if there was an issue with it. i then asked about early upgrade and was asked when contract expires which is July and was told to come back in June!!!!

looks like i will be looking elsewhere

Re: shoddy instore customer service

Casfan1972 — Thu, 02 Feb 2023 13:36:01 GMT

hi there

where have you bought the phone from please?

thanks

Re: shoddy instore customer service

Leanne_T — Thu, 02 Feb 2023 14:40:24 GMT

Hi @Casfan1972

I am very sorry to hear this has happened.

When you booked the MOT the store should have run hardware and software diagnostics to solve any issues, and also carry out a deep clean and you’ll get an in-depth report along with recommendations on how to keep your device healthy.

If this was not the case, I would advise booking another time to visit if you can and see if this can be looked into by the store.

If you would like to discuss your upgrade options, please give us a call on 150 and the team will be happy to help.

Please let me know how it goes.

Leanne.

Re: shoddy instore customer service

Casfan1972 — Sun, 05 Feb 2023 10:32:27 GMT

thanks for your reply, i don't think i will bother booking another appointment (i struggled to get to the 1st one as i have a medical condition at the moment).

1st impressions last and as i stated i will be shopping around when my contract expires

Marc

Re: shoddy instore customer service

Katie_B — Sun, 05 Feb 2023 11:06:18 GMT

Hi @Casfan1972.

I am so sorry to hear this and of course we would love nothing more than to make this right.

As @Leanne_T has mentioned our customer care team would be happy to provide you some details regarding upgrades if you are able to give us a call on 150. The team can also send some feedback regarding your MOT appointment.

Please be sure to let me know if there is anything else we can help with here on the community.

Katie