topic Re: Taken out a new upgraded contract / no BT sport in Contracts & Billing

Taken out a new upgraded contract / no BT sport

Mcgloner1 — Wed, 01 Feb 2023 17:53:12 GMT

Really disappointed since learning that my £55 per month new contract upgrade doesn’t even include BT Sport!!!

what actual benefits do I get from EE???

expensive monthly payments and not really a lot given back, even for loyalty.
so disappointed

Re: Taken out a new upgraded contract / no BT sport

Chris_B — Wed, 01 Feb 2023 19:16:14 GMT

@Mcgloner1 That contract also includes the payment for the device not just the tariff. What device do you have ? I’ll happily break this down for so you can see what you’re roughly paying per month for the device and tariff.

Re: Taken out a new upgraded contract / no BT sport

Mcgloner1 — Thu, 02 Feb 2023 08:50:52 GMT

It’s an Apple iPhone 13

Sent from my iPhone

Re: Taken out a new upgraded contract / no BT sport

Leanne_T — Thu, 02 Feb 2023 11:07:29 GMT

Hi @Mcgloner1

Thanks for coming here.

You can find all inclusive extras included with your plan in your My EE app.

Thanks 🙂

Leanne.

Re: Taken out a new upgraded contract / no BT sport

Mcgloner1 — Thu, 02 Feb 2023 11:27:52 GMT

Seems because it’s not a brand new contract and I’ve used BT sport when I initially took it out years ago. You don’t even get an option for BT sport, it says it’s been used. Which was years ago! Not really any benefit

Sent from my iPhone

Re: Taken out a new upgraded contract / no BT sport

Leanne_T — Thu, 02 Feb 2023 14:00:19 GMT

Hi @Mcgloner1

You can only use the BT offer once, if you would like to discuss your plan and extras please call us on 150.

Leanne.

Re: Taken out a new upgraded contract / no BT sport

Chris_B — Thu, 02 Feb 2023 14:32:46 GMT

@Mcgloner1 The 128Gb iPhone is a £749 ( if that’s what you have ) so that breaks your tariff down to £285.50 per year. ( data/calls/texts) What data allowance is that and did you pay anything upfront for the device?

Re: Taken out a new upgraded contract / no BT sport

Mcgloner1 — Thu, 02 Feb 2023 15:50:52 GMT

£30 up front for the phone. And 125GB data allowance

Sent from my iPhone

Re: Taken out a new upgraded contract / no BT sport

Leanne_T — Thu, 02 Feb 2023 17:12:49 GMT

Hi @Mcgloner1

Please call us on 150 and the team will see what they can do to help 🙂

Leanne.

Re: Taken out a new upgraded contract / no BT sport

Chris_B — Thu, 02 Feb 2023 21:23:23 GMT

@Mcgloner1 To try and put your contact in to some sort of perspective a sim only contract for that amount of data is £23 per month that £276 per year and your purchasing the handset included with your tariff with a upfront cost of £30. That’s just under an extra £10 per month and BT sport through EE is around £20 yes EE might get it cheaper as it’s owned by BT but your tariff isn’t that much when you include a handset that cost £749. If you wanted BT sport then a tariff with an inclusive extra would have got you BT sport. Yes you would have paid more for the monthly cost but you would have saved more by not having to add a separate cost for BT sport. The same data allowance with an inclusive extra would have been about £10 more than what you are currently pay. That’s a £10 saving per month over you getting BT separately yourself. BT Sport is now an extra with certain tariffs and it’s no longer a free give away as it once was.