topic Re: Billing in Contracts & Billing

Billing

Sarahxoxo — Thu, 02 Feb 2023 09:44:22 GMT

Hi, I transferred over to EE from BT and only had the phone for two weeks (if that) they have taken a bill payment out my account today but I've also paid BT this month is this normal for EE ?

Re: Billing

Leanne_T — Thu, 02 Feb 2023 11:10:33 GMT

Morning @Sarahxoxo

Thanks for coming to the community.

You will receive your first EE bill around seven days after you join.

For more information please see our When will I get my first phone bill? Help page.

Leanne 🙂

Re: Billing

XRaySpeX — Thu, 02 Feb 2023 11:25:47 GMT

It's normal for EE when you join, but is that normal for BT when you leave? You did cancel or port you no. when you moved?