topic Re: Re: Charge on my phone bill for call to number 0904 111 0549 - unknown to me in Contracts & Billing

Re: Charge on my phone bill for call to number 0904 111 0549 - unknown to me

Kezza007 — Wed, 08 Jun 2022 14:21:06 GMT

Hello, I just found out the same thing from EE. I don't remember calling this numer 0904 0121609.

Is this a joke? I now have £52 charged to my account.

Re: Re: Charge on my phone bill for call to number 0904 111 0549 - unknown to me

Katie_B — Wed, 08 Jun 2022 16:43:23 GMT

Hello @Kezza007.

Our customer care team will be able to provide full details of this call such as date, times and call length.

I would recommend getting in touch so they can look into this further.

Katie 🙂

Re: Re: Charge on my phone bill for call to number 0904 111 0549 - unknown to me

XRaySpeX — Wed, 08 Jun 2022 17:43:51 GMT

@Kezza007 : That's a Premium Rate no. to which you were on for 12 mins.

Re: Re: Charge on my phone bill for call to number 0904 111 0549 - unknown to me

Konrad83 — Tue, 31 Jan 2023 17:55:21 GMT

Hi I have this same problem they charged me 180 do you know what is that please

Re: Re: Charge on my phone bill for call to number 0904 111 0549 - unknown to me

Leanne_T — Tue, 31 Jan 2023 18:09:40 GMT

Hi @Konrad83

This is a premium rate number, sorry we don't have details on which company or organisation uses this number.

Is the number showing in your phone contact list?

Leanne.

Re: Re: Charge on my phone bill for call to number 0904 111 0549 - unknown to me

Konrad83 — Wed, 01 Feb 2023 14:42:21 GMT

Hi is a froud because I never call any number please

Re: Re: Charge on my phone bill for call to number 0904 111 0549 - unknown to me

Leanne_T — Wed, 01 Feb 2023 14:45:25 GMT

Thanks for coming back to me @Konrad83

Is the number showing in your phone dialled list?

Leanne.

Re: Re: Charge on my phone bill for call to number 0904 111 0549 - unknown to me

Konrad83 — Wed, 08 Feb 2023 16:18:13 GMT

Hi is 2 number please

09041118112 is £150.24

09041118061 and £25.98

Is not the number I call before or I know.

Re: Re: Charge on my phone bill for call to number 0904 111 0549 - unknown to me

Nick_39 — Sat, 13 May 2023 21:51:45 GMT

Hi, I'm seeing this problem a lot lately.

Did you use Google to look for a phone number for an organisation????

When you Google things like British Gas customer service number, there are deceptive websites in the search results that say click here to call them or it will show the number but when you select it, it actually dials a premium rate number.

Yes you will get through to the actual organisation but an unscrupulous company has set up a premium rate number and diverting the call to the genuine number. This is how you think you never called a premium rate number.

You should block access to Premium rate numbers which you can do using the My EE app or by calling customer services. 09 premium rate phone numbers are becoming completely irrelevant for most people and its your responsibility to make sure these numbers aren't called from your phone.

In future always use the BT phone book website www.118500.com or yellow pages yell.com to find a telephone number

Another way this number could have been called is a dodgy App on your phone. When you install apps, you will see a message asking for permission for things like Access to photos,audio and permission for the app to make calls, so it is possible. Do an audit of apps on your phone and anything suspicious or unused get it uninstalled

Re: Re: Charge on my phone bill for call to number 0904 111 0549 - unknown to me

Christopher_G — Sun, 14 May 2023 07:06:08 GMT

Hi @Konrad83

I would recommend speaking to our Mobile Care team so they can check your account and discuss this with you further.

Chris

Re: Re: Charge on my phone bill for call to number 0904 111 0549 - unknown to me

bristolian — Sun, 14 May 2023 07:16:07 GMT

@Nick_39 wrote:

Did you use Google to look for a phone number for an organisation????

In future always use the BT phone book website www.118500.com or yellow pages yell.com to find a telephone number

Google is a perfectly safe way to find companies' phone numbers, but don't just jump straight at the first - often sponsored - link.

Make sure of selecting the organisations own website, not any "contact us" or "get in touch" style third party. And any number prefixed 084, 087 or 09 is going to be at additional cost. Reputable organisations will use 080 (free) or 01/02/03 prefixed landline numbers

Re: Re: Charge on my phone bill for call to number 0904 111 0549 - unknown to me

Bareknuckles — Wed, 05 Jun 2024 11:11:27 GMT

Unfortunately you followed this particular scam.

There was a "CLAIM NOW" button which initiated a call to : The premium number" - I couldn't screen grab the one before, because it actually stated "Free Call" - which you DID click.

It's a horrible scam, but be more aware, if someone is offering you £500 - why wouldn't everyone and their children would cash in on it.

You should turn off ALL premium numbers - because let's face it when do you or anyone dial a premium number!

Personally, I think all premium rate call should tell you before you connect. But argue that it was a scam, which stated "FREE CALL" - if you speak to them politely, explain it was a scam, they should refund you. But as I said the best advice is to TURN OFF PREMIUM RATE CALLS.

Sorry you got scammed. But at least you know why !