topic Re: I want to stop my upgrade of unlimited minutes and revert back to my plan, how ? in Contracts & Billing

I want to stop my upgrade of unlimited minutes and revert back to my plan, how ?

MartinN1 — Sun, 29 Jan 2023 13:16:55 GMT

I want to stop my temporary upgrade of monthly unlimited minutes and revert back to my plan, how ? not apparent on my account page, easy to switch on but seemingly impossible to turn off.

Re: I want to stop my upgrade of unlimited minutes and revert back to my plan, how ?

Christopher_G — Sun, 29 Jan 2023 15:41:20 GMT

Hi @MartinN1

Welcome to the community.

Was it an unlimited minutes add on that you bought?

Chris

Re: I want to stop my upgrade of unlimited minutes and revert back to my plan, how ?

XRaySpeX — Sun, 29 Jan 2023 15:45:13 GMT

Are you on contract or PAYG?

Re: I want to stop my upgrade of unlimited minutes and revert back to my plan, how ?

MartinN1 — Mon, 30 Jan 2023 09:23:52 GMT

Yes contract 25gb month with add on unlimited mins as a temp measure

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Re: I want to stop my upgrade of unlimited minutes and revert back to my plan, how ?

MartinN1 — Mon, 30 Jan 2023 09:25:52 GMT

Hi yes as an add on to 25gb month contract whilst bb was being installed

Sent from Outlook for iOS<>

Re: I want to stop my upgrade of unlimited minutes and revert back to my plan, how ?

Leanne_T — Mon, 30 Jan 2023 10:20:18 GMT

Hi @MartinN1

Thanks for coming here.

Do you have an additional add-on for minutes showing in your My EE app?

If so, do you have the option to remove this?

Leanne.

Re: I want to stop my upgrade of unlimited minutes and revert back to my plan, how ?

XRaySpeX — Mon, 30 Jan 2023 12:00:30 GMT

Text STOP UNLIMITED ADD-ON to 150.