topic Re: NHS discount on upgrade? in Contracts & Billing

NHS discount on upgrade?

piggiesmallz — Sun, 29 Jan 2023 18:05:37 GMT

I am currently eligible to upgrade for free if I swap my current phone in for the new one. I have the NHS discount code and it works if I'm trying to buy the plan I want separately (in the "got a gift voucher?" section n the basket, but the code doesn't work when I try and use it on my upgrade (instead says "got a promo code?" which doesn't accept the discount).

is this due to the fact I'm trading in my old phone and it counts as an offer or am I just doing something wrong?

Re: NHS discount on upgrade?

Northerner — Sun, 29 Jan 2023 18:48:39 GMT

Hi @piggiesmallz

Is your new tariff/device already subject to a discount or promotion?

Thanks

Re: NHS discount on upgrade?

piggiesmallz — Sun, 26 Feb 2023 17:29:24 GMT

Hi,

Unless the upgrade itself counts as a promotion, there's no discounts or promo applied.

Re: NHS discount on upgrade?

Katie_B — Mon, 27 Feb 2023 07:17:23 GMT

Hello @piggiesmallz.

Thanks for confirming.

What plan are you selecting?

Speak soon,

Katie