topic Re: Change direct debit details in Contracts & Billing

Change direct debit details

keith1949 — Mon, 03 Oct 2022 17:41:44 GMT

As I am closing the bank account which I normally pay my bill by DD, today I changed my direct debit details on my account, with the new bank account details. At the time I assumed the changes took place. However, I just checked and they have gone back to what they were before.

Therefore, how do I know when the changes have taken place? There's no indication there's got to be a batch run to carry out the update or any warning there will be a (24 hour?) delay before my account is up to date with the new details. It's an easy enough change to put the warning there and to make to the website isn't it?

So, how do I get confirmation that the change will be/has been made ready for the 28th October 2022? Because the website doesn't seem to be able to tell me!

Re: Change direct debit details

Christopher_G — Tue, 04 Oct 2022 07:22:06 GMT

Welcome to the community, @keith1949.

I would suggest speaking to our Mobile Care team so they can double check this for you. Usually when you do it on the website it changes on there straight away.

Chris

Re: Change direct debit details

keith1949 — Sun, 09 Oct 2022 15:01:10 GMT

Many thanks for that Christopher_G. I have now resolved by talking directly to billing & payments. All solved within a few minutes. They couldn't understand why I couldn't do it all myself using the system. As an aside, I did get get in touch with EE via a chat before telephoning and they also couldn't understand why I couldn't change details. They even confirmed they could see where I had put in the details correctly, only for them to disappear shortly afterwards. Really odd. Thanks again Christpher G.

Keith

Re: Change direct debit details

Jon_K — Mon, 10 Oct 2022 07:03:28 GMT

Thanks for letting us know you got this sorted, @keith1949.

I'm glad your Mobile Care team were able to help.

Jon

Re: Change direct debit details

Dhruvi2 — Wed, 25 Jan 2023 23:22:08 GMT

Hi how to change my direct debit

Re: Change direct debit details

Jon_K — Thu, 26 Jan 2023 07:45:43 GMT

Hi @Dhruvi2.

You can change this in your My EE Account online.

If you're unable to do this, our Customer Care team can help you further.

Jon

Re: Change direct debit details

Sara10597 — Fri, 27 Jan 2023 20:01:18 GMT

Hello, how can I change my bank account detail, I cant do it in my ee

Re: Change direct debit details

XRaySpeX — Fri, 27 Jan 2023 21:04:05 GMT

@Sara10597 : You can change your bank details under Bills & Payments > Manage Direct Debit.

Re: Change direct debit details

Olabisi-dosumu — Mon, 13 Feb 2023 12:51:14 GMT

Hello morning how can i change my bank details

Re: Change direct debit details

James_B — Mon, 13 Feb 2023 13:03:55 GMT

Hi @Olabisi-dosumu,

Welcome to the EE Community. 🙂

To update your direct debit details in My EE, please go to Menu > Bills and payments > Direct Debit.

Hope this helps.

James

Re: Change direct debit details

Kabootar13 — Fri, 08 Sep 2023 16:28:59 GMT