topic Cancellation of Wi-Fi box in Contracts & Billing

Cancellation of Wi-Fi box

Bex791 — Fri, 27 Jan 2023 09:15:14 GMT

Hi, I’ve just upgraded my phone to a more expensive plan per month. I don’t use the Wi-Fi box that I currently have and I was hoping we would be able to cancel that contract or at the very lease bring the monthly payment down as it’s not being used. Thanks

Re: Cancellation of Wi-Fi box

Leanne_T — Fri, 27 Jan 2023 09:42:36 GMT

Morning @Bex791

Thanks for coming here.

If you call us on 150, the team will go through your options with you for the WiFi box.

Thanks 🙂

Leanne.

Re: Cancellation of Wi-Fi box

XRaySpeX — Fri, 27 Jan 2023 11:29:22 GMT

You need to contact EE giving 30 days notice of cancellation of your mobile BB contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.