topic Re: Upgraded online, page crashed but money has come out of my account. in Contracts & Billing

Upgraded online, page crashed but money has come out of my account.

Carlypurn88 — Tue, 24 Jan 2023 18:21:16 GMT

i have just completed an online upgrade, the apple payment has come out my account then the website crashed but there is no sign of my upgrade?

Jon_K — Wed, 25 Jan 2023 07:50:37 GMT

Did you get a confirmation email for your order?

Jon

Carlypurn88 — Wed, 25 Jan 2023 08:44:35 GMT

No nothing to confirm the transaction went through, but the payment is still pending on my account?

Jon_K — Wed, 25 Jan 2023 09:54:46 GMT

I'd recommend getting in touch with our Customer Care team about this.

They'll be able to check the status of your order and let you know what is happening.

Jon

Hellzbellz — Sat, 20 Jan 2024 14:29:33 GMT

Exactly the same thing for me, just now!!!

Mummysstars — Fri, 22 Mar 2024 02:36:47 GMT

This has just happened to me

Katie_B — Fri, 22 Mar 2024 07:53:53 GMT

Thanks for upgrading with us.

Have you received a confirmation email?

Katie